Standard Policies

At Beeson ITC, we value our customers and wish to provide them with a positive experience. To offer you the best service possible, all customers need to follow the same rules and guidelines. These policies are intended to make Beeson ITC's service available to all our customers as consistent and efficient as possible.

User-Supplied Content
All services may be used for lawful purposes only. Through Beeson ITC's service, you may have access to chat areas, bulletin boards, webpages, email, or other services that enable you to send or post materials ("content") and make that content available to others. You must not submit, publish, or display on the network any defamatory, inaccurate, abusive, obscene, infringing, or threatening content. In addition, you may not submit, publish, or display any content that violates any US Federal, State, or Local Law. You are solely responsible for the content you make accessible through the Beeson ITC network. You may not use the service to assist any other person or entity to violate any Federal, State, or Local Laws, Ordinances or Regulations.

Beeson ITC is not obligated to monitor the network to examine available content. You hereby acknowledge that if we are made aware of content that is determined to be, in its sole discretion, unacceptable, undesirable, offensive, indecent, obscene, excessively violent, or otherwise objectionable, Beeson ITC has the right, but not the obligation, to edit, remove, or deny access to such content. Beeson ITC may disclose any content or records concerning a customer's account as required to satisfy any Law, Regulation, Governmental Request, or Court Order.

Pornography and sex-related merchandising are prohibited on all Beeson ITC servers. This includes sites that may infer sexual content, display nudity, or link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to Beeson ITC's servers or any other server on the Internet. Links to such materials are also prohibited. In addition, any site selling or promoting bulk email service is not allowed. Below are some examples of non-acceptable content or links:

Adult Sites - Any erotic or pornographic material, links to adult sites, or advertisements for adult sites.
Pirated Software (Warez) - Any software that is copyrighted and not freely available for distribution without cost: i.e. ROMs, ROM Emulators, and MPEG Layer 3 files (MP3s).
Copyright Violations - Violation of copyrights held by individuals and corporations or other entities can result in civil and criminal liability for the infringer.
Hacking/Phreaking - Includes sites with material, links, or resources for hacking, phreaking, viruses, anarchy, or any type of site that promotes or participates in willful harm to iInternet sites or providers.

Network Security
Customers may not use the Beeson ITC network with an attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorized to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organization's Security Policy. Customers may not attempt to interfere or deny service to any user, host or network. This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network. Beeson ITC will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with Law Enforcement Authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability..

CGI Scripts
Customers are free to use any CGI-Scripts provided with their account or add any additional ones they require. Any CGI-Scripts deemed to be adversely affecting the server performance or the network integrity may be shut down without prior notice. CGI-Script sharing with domains not hosted by Beeson ITC is not allowed.

Chat Rooms
Beeson ITC prohibits its customers from installing outside chat rooms on their domain, as these tend to be a resource problem. Beeson ITC does provide its customers a choice of java chat rooms to choose from for a nominal monthly charge. These chat rooms were designed to meet the growing needs of customers and function without hindering the performance of the servers for others.

Server Resources
Any website that uses a high amount of server resources (such as, but not limited to CPU time, memory usage, and network resources) will be given an option of either upgrading their service level or reducing the resource used to an acceptable level.

Background Running Programs
Background Daemons in general are prohibited. Beeson ITC will consider requests on a per application basis. If allowed, extra charges will be assessed based on resource requirements for system maintenance.

IRC
Beeson ITC prohibits its customers from operating IRC or IRC Bots on any of the servers in the Beeson ITC Network.

Backups / Restores
As a courtesy, Beeson ITC provides a backup service on shared hosting accounts. You can request our administrators to run a backup of your site or any files for a one-time charge. Although Beeson ITC tries to ensure these backups are complete and accurate, we cannot guarantee data integrity. It is possible that a site and/or file may not be able to be restored without our knowledge. Beeson ITC recommends that the customer periodically and frequently backup their site to their local computer.

Commercial Advertising/Mass Mailings
You must not use the Beeson ITC network, Beeson ITC equipment, or any Beeson ITC email address in connection with the transmission of spam, flames, mail bombs, or substantially similar, unsolicited email messages. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. This prohibition extends to the sending of unsolicited mass mailings from another service that in any way implicates the use of the Beeson ITC network, Beeson ITC equipment or any Beeson ITC email address. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. For purposes of this provision, merely making one's email address accessible to the public will not constitute a request or invitation to receive messages.

If you are found to have spammed, without warning, Beeson ITC reserves the right to disable your domain. In addition, Beeson ITC may impose a $100 penalty for each spam policy violation. Beeson ITC solely reserves the right to refuse or cancel service to known spammers. Lastly, Beeson ITC reserves the right to determine what violates this policy. As such, any violation may result in cancellation of services without refund.

Distribution and/or Transmission of Obscene, Indecent Speech or Materials
Violation of Indecency and Obscenity Laws can result in criminal penalties.

Intellectual Property Rights
Material accessible to you through Beeson ITC's services may be subject to protection under the United States or other copyright laws, or laws protecting trademarks, trade secrets, or proprietary information. Except when expressly permitted by the owner of such rights, you must not use the Beeson ITC service in a manner that would infringe, violate, dilute, or misappropriate any such rights, with respect to any material which you access or receive through the Beeson ITC network. If you use a domain name in connection with the Beeson ITC service or similar service, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.

Defamation
Defamatory speech distributed over the Internet can result in civil liability for the defamer.

Refusal of Service
Beeson ITC reserves the right at its sole discretion to refuse or cancel service. Violation of any of Beeson ITC's rules and regulations could result in a warning, suspension, or possible account termination. Accounts terminated due to policy violations will not be refunded.

30 Day Money Back Guarantee
Beeson ITC provides a thirty (30) day “no nonsense” money back guarantee for all direct shared hosting accounts. If, for any reason, you request cancellation before your first bill date, Beeson ITC will refund to you the first month’s service cost, plus applicable set-up fees.

Indemnification
Customer agrees that it will protect, indemnify, save, and hold Beeson ITC harmless from any and all stipulations, liabilities, losses, expenses, and claims, as well as reasonable attorney's fees assessed against Beeson ITC, its agents, customers, officers, employees, and administration that may arise or result from any service provided or performed or agreed to be performed or any product sold by it's customers, agents, employees, or assigns. Customer agrees to defend, indemnify and hold Beeson ITC harmless against liabilities arising out of: (1) any injury to person or property caused by any products sold or distributed in association with Beeson ITC's services; (2) any material furnished by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright violation and any defective products sold to a customer from Beeson ITC's services.

Disclaimer
Beeson ITC will not be responsible for any damages your business may suffer. Beeson ITC makes no warranties of any kind, expressed or implied, for services we provide. Beeson ITC disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Beeson ITC and its employees. Beeson ITC reserves the right to amend or update these policies without notice. Failure to follow any terms and conditions may result in account deactivation.

Beeson ITC furthermore expects that its customers who provide Internet services to others will fully comply with all applicable laws concerning the Privacy of online communications. A customer's failure to comply with those laws will violate this policy. Finally, Beeson ITC wishes to emphasize that in accepting services, customers indemnify Beeson ITC for the violation of any law or Beeson ITC policy that results in loss to Beeson ITC or the bringing of any claim against Beeson ITC. This means that if Beeson ITC is sued because of activities of the customer that violate any law, or this policy, the customer will pay any damages awarded against Beeson ITC, plus costs and reasonable attorneys' fees.



Service Level Agreement

Beeson ITC is committed to providing you with superior service and support. Our service level agreement (SLA) provides uptime guarantees if your account is in good financial standing with Beeson ITC.

Network Uptime Guarantee
Beeson ITC's servers connect to the Internet through redundant high-speed connections on diverse backbones, ensuring data delivery to the end user in the fastest, most efficient manner possible. Beeson ITC guarantees a 99.9% uptime excluding scheduled maintenance of 30 minutes per month and prior notified upgrades. Beeson ITC’s Cisco Powered Network, combined with 24/7/365 monitoring by highly qualified network engineers and administrators, guarantee the functioning of all network infrastructure including routers, switches, and cabling.

Credits
In the event that there is network outage*, Beeson ITC will credit the monthly service charge for the following month’s service as calculated below and as measured 24 hours a day in a calendar month, with the maximum credit not to exceed 25% of the monthly service charge for the affected month.

Server Availability Credit
98%-99.9% 5%
96%-97.99% 10%
90%-95.99% 15%
89.99% or below 25%

*Network outage means any outage in which end customers are unable to access the customer’s site, due to a failure in Beeson ITC’s network.

Beeson ITC will ONLY be held responsible for its network and not for general conditions on the Internet. Delays that occur outside Beeson ITC’s routers caused by backbone failures/congestion, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications, or third party services (including DNS propagation) resulting in degradation of service and high packet loss or similar conditions, cannot be guaranteed by Beeson ITC.

Service Credit Request Procedure
In order for you to receive a credit on your account, you must request such credit within 72 hours after you experience the network outage. You must follow these steps:

Request made by email to support@Beeson ITC
Include your account email, your domain name, and your full address as shown on your paypal invoices
Dates and times of unavailability of your server and any additional information
Credits will usually be applied for the following month’s service within 30 days of acceptance of the request. Credit to your account shall be the sole and exclusive remedy in the event that there is a network outage or hardware failure.

Claim Review Process
All claims must be submitted via email to support@Beeson ITC. Claims will be acknowledged within three business days and reviewed within ten business days of receipt. Upon coming to a decision, the customer will be notified via email whether the appropriate service credit will be issued on the next invoice or reject the claim by specifying the basis for rejection.



Privacy Policies

Beeson ITC insures that all personal information being voluntarily submitted to us in the processing of your order (to be used for record and billing purposes, etc.), inclusive, but not limited to, credit card and other personal information, will be kept strictly confidential and used "solely" by Beeson ITC, its authorized representatives, and employees; for the strict purpose for which it was intended, and for the benefit of the subscriber.

We agree not to share, rent, sell, or release this information to any individual, entity, or third party, for any reason, without the specific written consent of the subscriber; with exception as required by Law, Regulation, or Governmental Authority. Beeson ITC is committed to protecting and securing all subscriber provided information, through the use of firewalls and additional security measures in place at its physical facilities to protect against the loss, misuse, or alteration of such information.